NDIS Shopping Guide

HOW IT WORKS

If your NDIS plan is self-managed or plan-managed, you can use your funding to purchase products that support your plan goals.

How your funds are managed will determine how we process your order, so it’s important to know which type applies to you.

All NDIS orders must be made in the participant’s name.

Please note:

This guide provides general information only.

Always check with your plan manager or NDIS coordinator to confirmwhat'scovered under your specific plan.

PLAN MANAGED

Your plan manager will handle payment for your supports.

  • Step 1: Select Your Products and Add to Cart


    Browse our range and add your chosen items to the cart. Before checking out, include your NDIS participant number in the designated field on the cart page.

  • Step 2: Complete Participant Information


    Enter the participant’s full name, delivery address, phone number, and email address. You can also include a parent or carer’s contact if needed.

    When you reach the payment section, select “NDIS Plan Managed” as your payment method.

  • Step 3: Receive Invoice and Await Payment


    You’ll get an order confirmation email straight away (this is not your invoice).

    Within 2–3 business days, we’ll send a detailed invoice for you to forward to your plan manager.

    Once payment is received, we’ll ship your order promptly.

SELF MANAGED

You’ll be reimbursed directly by the NDIS for these supports.

You can complete your purchase in one of two ways:

Option 1: Request Invoice Before Payment

Follow the same process as plan-managed customers and choose “NDIS Plan Managed” at checkout.

We’ll send a proforma invoice for review, and you can make payment once ready. Your order ships once payment is received.

Option 2: Pay Immediately at Checkout

Simply pay upfront using any available payment method.

You’ll receive a tax invoice right after your order is processed, which you can submit to the NDIS for reimbursement.

Your items will be shipped immediately.

FREQUENTLY ASKED QUESTIONS

Do I need a quote before ordering?

Most plan managers don't require quotes for standard purchases, but check with yours to be sure. We can provide a quote if needed. Just contact us.

How long does invoice payment take? 

We send invoices to your plan manager within 1 business day. Your items shipimmediatelywhile payment is processed.

What if my plan manager rejects the invoice?

We'llcontact you directly if there are any issues. You can either provide alternative payment or return items for a full refund.

Can I use NDIS funding for shipping costs? 

Shipping may be claimable depending on your plan. Check with your plan manager. (Good news:Orderson our siteover $100are free fromshipping fee!)

I'm not sure if sensory toys align with my goals. Can you help?

While wecan'tprovideNDIS advice,we'rehappy to discuss how specific products might support common goals like emotional regulation, focus, or skill development. Contact us at support@enchantedsensory.com.au.

NEED MORE HELP?

Contact your plan manager. 

They're your best resource for questions about your specific plan and budget. 

Contact us and we're here to help with product selection and ordering.  

Email support@enchantedsensory.com.au or use our contact form. 

NDIS Resources: Visit www.ndis.gov.au for official information about your plan.